Refund policy

Returns

Most parts we sell ship straight from our distributor's warehouses, so returns follow the same rules our distributor holds us to. You can return a part within 30 days of delivery if it is:

• New, unused and never installed or test-fitted on a vehicle.
• Complete, with all hardware, instructions and accessories.
• In its original, undamaged manufacturer packaging. Returns without usable packaging carry a $10 repackaging charge.

Every return needs a return authorization (RMA) number from us before it ships back. Packages that arrive without one are refused by the warehouse and can't be refunded.

Parts that can't be returned

• Special order parts. These are ordered from the manufacturer for you and are marked "Special order" on the product page and in your cart.
• Coilovers, electronics (tuners, ECUs, gauges, controllers and sensors), engine internals, turbochargers, superchargers and turbo or supercharger kits.
• Anything that has been installed, mounted, painted, cut, modified or used.
• Wheels that have had tires mounted, and tires that have been mounted or driven on.
• Installation labor and other services performed at our shop.

Not sure whether a part fits your car? Ask us before you order. We'll check fitment for free, which is much easier than a return.

How to start a return

1. Email sales@velocityfactor.net or call (561) 395-5700 with your order number and the part you want to return.
2. We'll confirm it's eligible and send your RMA number and the return address. Parts usually go back to the warehouse they shipped from, not to our shop.
3. Write the RMA number on the outside of the box, ship it with tracking and insurance, and send us the tracking number.

Return shipping is paid by you, unless the return is because of our mistake. We recommend insuring the package, because we can't refund a part that's lost or damaged on its way back.

Refunds

Once the warehouse receives and inspects the return, we refund the part price, less any restocking or repackaging fee, to your original payment method. That usually takes 3 to 5 business days after the part arrives. Your bank may take a few more days to post it.

The shipping you paid on the original order isn't refundable, unless the return is because of our mistake.

Damaged, defective or wrong parts

Check your delivery as soon as it arrives. If the box or part is damaged, or you received the wrong part, contact us within 48 hours of delivery with photos of the part, the box and the shipping label. Keep all packaging, because the carrier may need to inspect it.

When the mistake is ours or the carrier's, we'll cover return shipping and send a replacement or a full refund, including your original shipping.

Cancellations

We place orders with our distributor quickly, usually the same or next business day. You can cancel for a full refund until your order has been placed. After that, stocked parts are handled as a return. Special order parts can't be cancelled once they're ordered.

Warranty

Parts are covered by their manufacturer's warranty. If a part fails, contact us and we'll work the claim with the manufacturer for you. Warranty credit or replacement depends on the manufacturer approving the claim after inspection. Shipping a part back for a warranty claim is paid by you unless the manufacturer covers it. Warranties usually don't cover parts used in racing or competition, or parts that were installed incorrectly.