Shipping policy
At a glance
- We ship to addresses in the United States. Free local pickup is available at our Coral Springs shop.
- Orders are placed with our distributor within 1 business day. In-stock parts usually ship within 1 to 3 business days after that.
- Special order parts are made or shipped by the manufacturer, and lead times vary. The product page tells you before you buy.
- Shipping is priced by weight at checkout. You'll see the exact cost before you pay.
- We email tracking as soon as your order ships.
Where we ship
We ship to addresses in the United States. We don't ship internationally at this time.
Most parts ship directly from our distributor's warehouses around the country, and some ship straight from the manufacturer. That keeps delivery fast, but it also means an order with several parts can arrive in more than one box, on different days.
When your order ships
- In stock: we place your order within 1 business day, and it usually leaves the warehouse within 1 to 3 business days.
- Special order: the part is ordered from the manufacturer for you. When our distributor has it in stock, it still ships in a few business days. When it doesn't, lead times vary and can run several weeks. The product page shows which case applies, and we'll email you if the timing changes. Contact us for an ETA before ordering if you're on a deadline.
Orders placed on weekends or holidays are processed the next business day.
Shipping cost
Shipping is calculated at checkout from the total weight of your order, so you'll see the exact cost before you pay.
Large or heavy items, like complete exhaust systems, body panels and sets of wheels, sometimes need freight shipping. If your order needs it, we'll contact you with the cost before anything ships, and you can cancel for a full refund if it doesn't work for you.
Tracking and delivery
We email tracking as soon as each package ships. Please double-check your shipping address at checkout. If a package comes back because of a wrong address or a refused delivery, the cost of the return and reshipping is paid by you.
If a package arrives damaged, contact us within 48 hours with photos and keep all the packaging. See our refund policy for how we handle it.
Local pickup and installation
Choose local pickup at checkout to collect your order from our shop at 12294 Wiles Rd, Coral Springs, FL 33076, at no charge. We'll let you know when it's ready. Want it installed? Book an install and we'll have the part waiting for your appointment.
Emissions-related parts
Some parts, like intakes, headers, downpipes, tunes and some exhaust components, aren't legal for street use in California or in other states that follow California emissions rules unless they carry a CARB Executive Order (EO) number. If a part can't legally ship to your address, we'll let you know and refund it in full. See our terms of service for more.
Questions about an order? Call (561) 395-5700 or email sales@velocityfactor.net.